400, 401, 404, etc.), see the API Error Reference.
Web SDK
| Error | Cause | Solution |
|---|---|---|
| SDK not initialized | ClicktermClient.initialize() was not called | Call initialize() with your App ID before using ClicktermDialog |
| Template not found | Template is disabled or has no effective version | Enable the template and ensure a version is effective |
| Network error | Cannot reach the ClickTerm API | Check the user’s network connection |
Android SDK
| Error | Cause | Solution |
|---|---|---|
| SDK not initialized | ClicktermClient.initialize() was not called | Call initialize() in your Application class or MainActivity |
| Invalid template ID | Template ID format is incorrect | Use the UUID from the ClickTerm dashboard |
Related
API error codes
HTTP status codes and response format for the REST API.
Troubleshooting
Common integration issues and step-by-step fixes.